Privacy Policy

Privacy Policy

Last updated: 12/08/2025

At Altivago Travel, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services. By using our website, you agree to this policy.

1. Who This Policy Applies To

This policy applies to all users of our website, customers of Altivago Travel, subscribers to our mailing lists, and users of our related services, including mobile apps where applicable.

2. Information We Collect

We collect the following types of personal data:

• Personal Details: Name, email, phone number, payment details, and information you provide when contacting or booking with us.

• Usage Information: Data about your interaction with our website, including pages viewed and time spent, collected via cookies and similar tools.

• Third-Party Data: Information from services you use to interact with us (e.g., social media accounts).

3. How We Use Your Data

We use your data to:

• Manage bookings, process payments, and respond to inquiries.

• Personalize your experience and improve our services.

• Send updates, offers, and marketing messages, with your explicit consent where required. You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.

• Comply with laws and protect against fraud, security threats, and unauthorized activities.

4. Legal Basis for Processing (EEA Residents)

If you live in the European Economic Area (EEA), we process your data based on:

• Your consent.

• Performance of a contract with you.

• Compliance with legal obligations.

• Legitimate interests such as service improvement, fraud prevention, and security.

You can withdraw consent at any time for processing based on consent.

5. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, remember preferences, and analyze website usage. Cookies are stored on your device and can be managed through your browser settings. For more information, please see our Cookie Policy.

If you do not consent to cookies, some features of our website may not function properly.

6. Sharing Your Data

We do not sell your data. We share your data only with trusted third-party partners who assist us in delivering services, such as:

• Payment processors.

• Marketing and email service providers.

• Website hosting and analytics companies.

All third parties are contractually obligated to protect your data and use it only for specified purposes.

7. Data Retention

We retain your personal data only as long as necessary to provide services, meet legal requirements, resolve disputes, and enforce agreements.

Typical retention periods include:

• Booking and payment information: retained for at least 7 years to comply with financial regulations.

• Marketing data: retained until you unsubscribe or opt out.

• Website usage data: retained for up to 2 years for analytical purposes.

After these periods, your data is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location, you may have rights including:

• Accessing, correcting, or deleting your personal data.

• Restricting or objecting to processing.

• Receiving a portable copy of your data.

• Opting out of marketing communications.

• For California residents: the right to opt out of the sale of personal information (note: we do not sell your data).

To exercise your rights, please contact us at privacy@altivagotravel.com. We will respond to your request within 30 days, or as required by law.

9. Protecting Children’s Privacy

Our services are not intended for children under 13 (or under 16 for EEA residents). We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately to request deletion.

10. International Data Transfers

Your personal data may be transferred to and stored in countries outside your country of residence, including countries that may not have the same level of data protection laws.

We ensure such transfers comply with applicable data protection laws by using mechanisms such as:

• Standard Contractual Clauses approved by the European Commission.

• Transfers to countries with adequacy decisions.

11. Security Measures

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure. These include:

• Data encryption in transit and at rest.

• Access controls and authentication measures.

• Regular security assessments and staff training.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us